What's on your mind?

All things postage

Tell me more about your door signs

How long will my order take?

For all orders except wedding newspapers, we allow up to 3-5 working days from the day after you place your order to complete it to perfection.

 

There may be times where your order is posted out sooner and you'll receive an email to confirm it's on the way! If there is to be a further delay during busy times, we'll pop a note onto the product listing to advise further.

If there is an issue with your order meaning it's going to take longer than 3-5 working days to complete, we'll get in touch personally.

Wedding newspapers - when you place an order for newspapers we'll get in touch within 24 hours with a questionnaire to get started with your newspaper. 

Once you've sent the information over we'll have everything we need to create your first draft - yay!

We aim to send a first draft over no later than 4 weeks before your big day - giving us plenty of time to make any amends and get these safely on their way to you.

Final drafts of newspapers for the following month will take priority over first drafts or edits for future months.

What is your return policy?

We hope you never need to get in touch to return an item and we take great pride in every item that leaves our Crafty Lab.

 

In the unfortunate event that something is wrong with your item (our fault...wrong colour, wrong text etc), or doesn't meet the quality described in the website listing - please let us know within 7 days of receiving your order in the post. Due to the nature of items being handmade to order, we're unable to refund, though we will always make things right and may need you to return the incorrect item.

 

We're unable to offer a refund due to change of mind due to the nature of the items we sell - each product is handmade to order, personalised to your own request.

 

Please double check your order confirmation, if you spot something isn't quite right - let us know within 24 hours by emailing info@thecraftylab.co.uk with your order number.

 

We're unable to refund or replace due to a typo or mistake when you placed the order. If you've only noticed after receiving your order through the post, please get in touch and we'll see what we can do to help.

 

For faulty or incorrect items, please pop us an email within 14 days of receipt and we'll be happy to help.

All orders are sent using a signed for service at a flat rate of £1.99, so you will need to sign for the item when it arrives. We'll retain proof of postage for 30 days.

 

You'll receive an email to let you know when your order is completed (this may fall into junk/spam, so best to double check there before getting in touch). We post each Monday and Friday, so when you receive your 'order completed' email, your order will be sent on the next postage day, which will be the Monday or Friday after you've received the email.

We aim to create your orders within 3-5 working days, starting the day after you place the order. All of our items are hand made in our Crafty Lab and finished to perfection by us. Our working days are Monday to Friday (excluding Bank Holidays), so please take into account these working timescales when placing your order.

All of our standard plaques measure 15 x 20 cm and are a minimum of 2mm thick, so they're nice and sturdy! We do offer a larger standard size A4 plaque which you will see in the options on each listing. Our wreaths have our standard plaques attached and the wreath measures on average 30cm from edge to edge.

We paint each plaque by hand, so you might notice it's not exactly like the one in the picture you've ordered and there will be brush strokes due to the hand finishing. We don't use filters on our photos, though your device might show the colours a little different to how they are in real life.

Placement of vinyl and numbers is as central as possible, by hand, though there may be times where central placement can vary up to 2cm either way.

The plaques come with fixings to attach to your wall - if you've chose a wreath and plaque combo the plaque comes fixed to the wreath and you'll just need to hang the wreath to your wall (fixing not supplied).