What's on your mind?
All things postage
How long will my order take?
​Wedding newspapers - when you place an order for newspapers, you're securing your spot in our order book - as we'll only be able to offer a limited number of spaces each month.
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After you've placed your order, you'll receive an order confirmation with a link to a digital questionnaire to gather the information we need for your wedding newspaper.
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We ask that you have the questionnaire filled in around 6 weeks before the big day - you'll have a good idea of what content you'd like to include by then. Around 5/6 weeks before the wedding, we'll reach out to you to confirm the final content - by this point you should have had your final meetings.
Once you've confirmed the final content we'll let you know what date to expect your preview and when that arrives by email, you can let us know if there are any tweaks to be made before we print.
We work through wedding months in date order. We do recommend ordering early to secure your spot, though it might be a little while until you hear from us about the preview following the process above.
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Other personalised items
These will be shipped within 7 business days, please let us know if you need them sooner by sending an additional email to info@thecraftylab.co.uk
Royal Mail tracked is our preferred service and our postage is a flat rate of £2.99. We'll confirm by email when your order is being sent and you can usually expect it within 2-3 working days.
We'll retain proof of postage for 30 days.
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How do I get in touch?
We work 7 days a week though we're available during the times below to help if you need us;
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- Website live chat (preferred)
- Text message (07888 862021)
- Phone (07888 862021)
- Email (info@thecraftylab.co.uk)
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Monday to Friday 10am - 5pm
(excluding Bank Holidays)
Saturday 12pm - 4pm
Sunday N/A
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We aim to reply to all emails within 48 hours. Please take into account these working timescales when placing your order and when emailing or messaging us. If you're unable to reach us by phone, please leave us a voicemail with your name, order number and query and we'll get back to you asap.